Terms of Service

Last updated: July 25, 2026

Effective date: July 25, 2026
Last updated: July 25, 2026

These Terms of Service (“Terms”) govern your access to and use of the BILIS Delivery website and mobile applications for customers, merchants, and riders (the “Services”), operated by BILIS Delivery (“BILIS,” “we,” “us”).

By creating an account or using BILIS, you agree to these Terms and our Privacy Policy.

1. Eligibility & Accounts

  • You must provide accurate registration information and keep your credentials secure.
  • You are responsible for activity under your account.
  • We may suspend or terminate accounts that violate these Terms, applicable law, or that pose risk to users or the platform.

2. The BILIS Platform

BILIS is a technology platform that connects customers with independent restaurant merchants and delivery riders. Unless expressly stated otherwise, BILIS is not the restaurant that prepares food and is not the employer of every rider in all cases; merchants and riders remain responsible for their own obligations under law and their agreements with BILIS.

3. Orders, Pricing & Payments

  • Menu prices, availability, delivery fees, tips, promotions, and surcharges (including temporary weather-related fees when enabled) may change.
  • Prices shown to customers may include platform markups or commissions as configured by BILIS.
  • You authorize BILIS and its payment partners to charge the selected payment method for amounts due.
  • Order confirmation does not guarantee acceptance; merchants may decline or cancel for legitimate reasons (e.g., item unavailable, store closed).

4. Delivery

  • Estimated delivery times are approximate and not guarantees.
  • You must provide a complete, accessible delivery address and be available to receive the order.
  • Risk of loss for goods generally passes upon delivery to the address provided, subject to merchant and rider responsibilities and applicable law.
  • During adverse weather or other conditions, deliveries may be delayed and additional fees may apply when disclosed in the app.

5. Cancellations, Refunds & Issues

Cancellation and refund eligibility depend on order status, merchant policies, and the circumstances (e.g., wrong/missing items, failed delivery). Contact in-app support or support@bilisdelivery.synchrps.com promptly with your order number. BILIS may investigate and issue refunds, credits, or replacements at its reasonable discretion.

6. Customer Conduct

You agree not to misuse the Services, including by fraud, harassment of riders/merchants, false reports, scraping, reverse engineering, or interfering with platform security or operations.

7. Merchants

Merchants are responsible for food quality, safety, accurate menus, pricing base data, preparation times, licenses, and compliance with food and business regulations. Merchants authorize BILIS to display their offerings and to collect amounts from customers on the terms of the merchant agreement and platform settings.

8. Riders

Riders must comply with traffic laws, platform safety rules, and remittance obligations for cash-on-delivery collections where applicable. Riders are responsible for their vehicles, licenses, and conduct while delivering.

9. Intellectual Property

BILIS branding, apps, software, and content are owned by BILIS or its licensors. You receive a limited, non-exclusive, non-transferable license to use the Services for their intended purpose.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILIS DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILIS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/DATA. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO BILIS FOR THE ORDER GIVING RISE TO THE CLAIM IN THE 3 MONTHS PRIOR, OR (B) PHP 2,000.

12. Indemnity

You agree to indemnify and hold harmless BILIS from claims arising out of your misuse of the Services, your content, or your violation of these Terms or applicable law.

13. Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Courts located in the Philippines shall have exclusive jurisdiction, subject to mandatory consumer protections.

14. Changes

We may update these Terms. Continued use after changes become effective constitutes acceptance. Material changes may be notified in-app or on the website.

15. Contact

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